Proactive Support
Services
We keep your infrastructure up and running – everywhere, all the time.
Reduce operational complexity and improve your return on assets
Proactive Support Services
Syscom can handle your routine operational support tasks across vendors and technologies to free up your limited resources. Our modular services will simplify operational complexity, integrate processes and automate workflows to speed time to value and reduce your total operational cost.
Our Offerings
Annual Version Updates
Improve version control and standardisation at your organisation for lower risk and better IT governance
Asset Tracking and Analytics Service
Improves efficiency in managing the lifecycle of your IT assets and quickly identifies areas requiring your immediate attention
Availability and Capacity Monitoring
Asset monitoring to lower the risk of downtime and performance degradation
Configuration Archive
Reduce time and avoid configuration errors with configuration backups
IT Service Integration
Integrates your existing service ticketing system with ours to exchange task information automatically eliminating errors and saving administration time
Move, Add, Change and Delete
Offload your MACD process to improve efficiency and reduce human errors
Proactive Problem Support
Enabling you to improve availability by detecting problems before they become risks.
Service Delivery Assurance
Improving governance to ensure seamless service delivery.
Technical Account Management
Proactive planning and remediation to improve performance and operational efficiency
Third-party Support Services
Coordinates incident-related activities across multiple providers and provides technical incident management to simplify and improve your service management processes
Uptime Maintenance Support Services
Available with progressive levels of coverage from remote and parts-only
Client Stories
Mabani Steel Modernizes Communications With A Complete Telephony Upgrade Across Five Branches Industry Manufacturing Location Dubai, UAE Offerings IP Telephony
Al Sanawbar School – Avaya IP Telephony solution Industry Consumer & Retail Location Dubai, UAE Offerings Consulting & Engineering Services,Cloud
Dugasta Properties Streamlines Operations With Microsoft 365 Migration and Telephony Integration Industry Real Estate Location Dubai, UAE Offerings Email Migration,
Insights
HPE & Juniper Network Security: Zero Trust for Modern Networks
In today’s digital world, businesses operate across cloud platforms, remote environments, and hybrid networks. This transformation has expanded the attack
Future-Ready Enterprise Security with Fortinet Solutions from Syscom
How Syscom Delivers Unified Protection with Fortinet Across many enterprises in the GCC, digital transformation is accelerating rapidly. Organizations are
Cisco Security That Moves at Network Speed
In today’s hyperconnected world, security is no longer an add-on – it’s the foundation of a resilient digital enterprise. With
Enterprise Digital Transformation
Roadmap
Ready to modernize your business? Our Enterprise Digital Transformation Roadmap provides a strategic, end-to-end approach to migrating and optimizing your IT infrastructure. We guide you through four essential stages to ensure a seamless transition and lasting performance, from Infrastructure Design & Consulting to Deployment & Integration Services.
Infrastructure Design & Consulting
We design tailored IT infrastructure solutions that align with your business goals, ensuring scalability, reliability, and performance.
Project Planning
& Management
From concept to completion, we manage your IT projects with precision, timelines, and transparency to ensure successful delivery.
Technology Procurement
& Optimization
Syscom partners with leading vendors to source, supply, and optimize the right technologies for your specific business needs.
Deployment &
Integration Services
Our experts handle seamless installation and integration of systems — from servers and networks to communication platforms — for smooth operations.
Partner Network
HPE Aruba Networking
Cisco Systems, Inc. Is an American multinational technology conglomerate
