Uptime and proactive support services

Proactive Support
Services

We keep your infrastructure up and running – everywhere, all the time.
Reduce operational complexity and improve your return on assets

Proactive Support Services

We keep your infrastructure up and running – everywhere, all the time. Reduce operational complexity and improve your return on assets

Syscom can handle your routine operational support tasks across vendors and technologies to free up your limited resources. Our modular services will simplify operational complexity, integrate processes and automate workflows to speed time to value and reduce your total operational cost.

Our Offerings

Annual Version Updates

Improve version control and standardisation at your organisation for lower risk and better IT governance

Asset Tracking and Analytics Service

Improves efficiency in managing the lifecycle of your IT assets and quickly identifies areas requiring your immediate attention

Availability and Capacity Monitoring

Asset monitoring to lower the risk of downtime and performance degradation

Configuration Archive

Reduce time and avoid configuration errors with configuration backups

IT Service Integration

Integrates your existing service ticketing system with ours to exchange task information automatically eliminating errors and saving administration time

Move, Add, Change and Delete

Offload your MACD process to improve efficiency and reduce human errors

Proactive Problem Support

Enabling you to improve availability by detecting problems before they become risks.

Service Delivery Assurance

Improving governance to ensure seamless service delivery.

Technical Account Management

Proactive planning and remediation to improve performance and operational efficiency

Third-party Support Services

Coordinates incident-related activities across multiple providers and provides technical incident management to simplify and improve your service management processes

Uptime Maintenance Support Services

Available with progressive levels of coverage from remote and parts-only

Client Stories

IMG Worlds Executes A Seamless Live Network and Wi-Fi Migration With Zero Disruption

IMG Worlds Executes A Seamless Live Network and Wi-Fi Migration With Zero Disruption Industry Leisure / Entertainment Location Dubai, UAE

Park Hyatt Dubai

Park Hyatt Dubai Achieves Seamless Network and Wireless Migration With Zero Downtime Industry Hospitality Location Dubai, UAE Offerings Network &

Yateem Group Strengthens Network Security and Performance Across its Dubai

Yateem Group Strengthens Network Security and Performance Across its Dubai Headquarters Industry Retail Location Dubai, UAE Offerings Wifi & Networking,

Insights

Scale Smarter with Cisco Meraki: The Future of Wireless for SMBs

In today’s fast-moving digital landscape, small and medium-sized businesses need more than just connectivity—they need wireless that is fast, secure,

Driving Connectivity: How Allied Telesis is Powering the Future of Business Networks

In today’s hyper-connected digital economy, network performance is no longer just an IT concern—it’s a business priority. From cloud applications

Upgrade Your Business WiFi with HPE Networking Instant On

Slow WiFi isn’t just frustrating—it’s costing your business time, productivity, and customer experience. From dropped video calls to lagging

Enterprise Digital Transformation
Roadmap

Ready to modernize your business? Our Enterprise Digital Transformation Roadmap provides a strategic, end-to-end approach to migrating and optimizing your IT infrastructure. We guide you through four essential stages to ensure a seamless transition and lasting performance, from Infrastructure Design & Consulting to Deployment & Integration Services.