Uptime and proactive support services

Proactive Support
Services

We keep your infrastructure up and running – everywhere, all the time.
Reduce operational complexity and improve your return on assets

Proactive Support Services

We keep your infrastructure up and running – everywhere, all the time. Reduce operational complexity and improve your return on assets

Syscom can handle your routine operational support tasks across vendors and technologies to free up your limited resources. Our modular services will simplify operational complexity, integrate processes and automate workflows to speed time to value and reduce your total operational cost.

Our Offerings

Annual Version Updates

Improve version control and standardisation at your organisation for lower risk and better IT governance

Asset Tracking and Analytics Service

Improves efficiency in managing the lifecycle of your IT assets and quickly identifies areas requiring your immediate attention

Availability and Capacity Monitoring

Asset monitoring to lower the risk of downtime and performance degradation

Configuration Archive

Reduce time and avoid configuration errors with configuration backups

IT Service Integration

Integrates your existing service ticketing system with ours to exchange task information automatically eliminating errors and saving administration time

Move, Add, Change and Delete

Offload your MACD process to improve efficiency and reduce human errors

Proactive Problem Support

Enabling you to improve availability by detecting problems before they become risks.

Service Delivery Assurance

Improving governance to ensure seamless service delivery.

Technical Account Management

Proactive planning and remediation to improve performance and operational efficiency

Third-party Support Services

Coordinates incident-related activities across multiple providers and provides technical incident management to simplify and improve your service management processes

Uptime Maintenance Support Services

Available with progressive levels of coverage from remote and parts-only

Client Stories

IMG Worlds Executes A Seamless Live Network and Wi-Fi Migration With Zero Disruption

IMG Worlds Executes A Seamless Live Network and Wi-Fi Migration With Zero Disruption Industry Leisure / Entertainment Location Dubai, UAE

Park Hyatt Dubai

Park Hyatt Dubai Achieves Seamless Network and Wireless Migration With Zero Downtime Industry Hospitality Location Dubai, UAE Offerings Network &

Al Sanawbar School

Al Sanawbar School – Avaya IP Telephony solution Industry Consumer & Retail Location Dubai, UAE Offerings Consulting & Engineering Services,Cloud

Insights

Modernizing Business Communication with Avaya-Based IP Solutions

Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,

Business Wi-Fi, Without the Complexity

Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,

Syscom Unveils a New Logo, Marking a New Chapter of Growth

Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,

Enterprise Digital Transformation
Roadmap

Ready to modernize your business? Our Enterprise Digital Transformation Roadmap provides a strategic, end-to-end approach to migrating and optimizing your IT infrastructure. We guide you through four essential stages to ensure a seamless transition and lasting performance, from Infrastructure Design & Consulting to Deployment & Integration Services.