01-SSC-0620 – 24X7 SUPPORT FOR TZ300 SERIES 1YR-SonicWall Global Support Services keep your security infrastructure current and help you to react swiftly to any problem that may occur. Support Services include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.

SonicWall 24×7 Support

SonicWall 24×7 Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. SonicWall Support is available during normal business hours 8×5 or year-round 24×7, depending on your needs.

Available in one-, two- and three-year agreements, SonicWall Support services include:

Email/web/telephone support. For technical assistance
Software/firmware updates. For all software and firmware updates and upgrades
Hardware replacement. Advanced exchange for replacement of defective hardware
Support tools. Access to SonicWall’s electronic support tools
SonicWall 24×7 Support provides technical assistance 24/365, while Standard Support provides technical assistance during local business hours, 8:00 am ? 5:00 pm Monday through Friday, excluding holidays.

8:00 am – 5:00 pm local time is defined as follows:

In North America: 8:00 am – 5:00 pm local time in the region where the product is registered
In Latin America: 8:00 am – 5:00 pm local time in the country where the product is registered
In Europe, Middle East and Africa: 9:00 am – 6:00 pm GMT +1 in the country where the product is registered
In Asia Pacific: 8:00 am – 5:00 pm local time in the country where the product is registered
In Japan: 5:00 pm – 2:00 am UTC/GMT
NOTE: All SonicWall hardware appliance products (other than E-Class products) purchased and registered prior to April 1, 2012, come with 90 days of Dynamic Support 8×5 at no additional charge.