AI-Driven Contact Center
Excellence
Transform every customer interaction with intelligent automation, real-time insights,
and seamless omnichannel engagement.
Contact Centre Solutions
in Dubai, UAE
Syscom is a leading global provider of next-generation business collaboration and communication solutions. We deliver advanced unified communications, real-time video collaboration, AI-driven contact center solutions, enterprise networking, and end-to-end managed services to organizations of every size. Our comprehensive portfolio empowers businesses worldwide to enhance productivity, streamline communication, and create seamless customer experiences across all digital touchpoints.
Syscom delivers efficient business solutions designed to significantly improve user productivity and quickly solve critical business challenges. We specialize in expertly connecting your teams with the right information, at the right time, and in the correct business context. Our technology foundation is built upon open standards, giving your organization the flexibility to choose the best-fit components for your unique needs. Drive efficiency and gain a competitive edge with our smart, context-aware information platform.
Build Loyalty and Value with Every Customer Experience
Transform every interaction into a positive encounter to earn a lifetime of customer loyalty. Avaya, a recognized leader in Contact Center Solutions, helps you deliver consistently smart, positive customer experiences (CX) across all touchpoints.
Our platform enables customers to choose fast and efficient self-service options on their preferred omnichannel—with seamless, context-driven escalation to a live agent when needed. This ensures a friction-free experience every time.
Boost Agent Productivity: Empower your service teams to exceed expectations. Agents benefit from a consolidated, 360-degree view of the customer, giving them all the relevant information needed to achieve great outcomes, faster. By gaining a deeper understanding of customer needs, your teams become more efficient and effective, driving superior Customer Experience Management (CXM).
Deployment Flexibility: We deliver your ideal Contact Center Solution exactly the way you need it—whether on-premise, or via private, public, or hybrid cloud deployment models.
Why Avaya
Self Service
Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.
Artificial Intelligence
Create smarter, more intuitive interactions, that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.
Assisted Service
Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalized experience every time.
Mobile Experience
Identify mobile callers before they reach your contact center and offer them a mobile web experience unique to their device. Reduce wait times, increase information access, and free up agents to focus on higher-value activities as you reduce costs.
Performance Management
Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.
Services
Get faster results with our deep contact center expertise, innovative solutions and industry-recognized services that help you transform your organization’s customer experience objectives into measurable results—now and in the future.
Related Solutions
Unified Communications
Unified Communications (UC) integrates multiple communication tools—such as voice, video, messaging, email, and collaboration platforms—into a single, cohesive system.
Audio/Video Conferencing
Audio and video conferencing enables real-time communication between individuals or teams across different locations. These solutions have become essential….
Collaboration Endpoints
Collaboration endpoints are the hardware and software solutions that enable seamless communication and teamwork in hybrid work environments.
Cloud Solutions
Cloud solutions are cloud-based platforms that enable teams to communicate, share files, and work together in real-time—from anywhere in the world. These tools integrate messaging, …
Solution Design & Integration
Collaboration Solution Design & Integration involves strategically planning, customizing, and implementing unified communication and teamwork tools to…
Client Stories
‘3 and Free’: Upgrade to TZ350 or SOHO 250 for Free
Upgrade your current SOHO or TZ firewall to an eligible model for free when you pair it with the purchase
Fortinet SASE for Small Business
Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,
Simplify Networking with Meraki Cloud-Managed Switches
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Insights
Shield Your Organization from Cyberthreats with Seceon
Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,
Streamline Your Security with Apphaz’s Scanning and Vulnerability Management Platform
Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,
Simplify Networking with Meraki Cloud-Managed Switches
Securing your network infrastructure for tomorrow’s challenges. FortiGate VM can enhance security measures, analyze network traffic patterns, identify potential threats,
Enterprise Digital Transformation
Roadmap
Ready to modernize your business? Our Enterprise Digital Transformation Roadmap provides a strategic, end-to-end approach to migrating and optimizing your IT infrastructure. We guide you through four essential stages to ensure a seamless transition and lasting performance, from Infrastructure Design & Consulting to Deployment & Integration Services.
Infrastructure Design & Consulting
We design tailored IT infrastructure solutions that align with your business goals, ensuring scalability, reliability, and performance.
Project Planning
& Management
From concept to completion, we manage your IT projects with precision, timelines, and transparency to ensure successful delivery.
Technology Procurement
& Optimization
Syscom partners with leading vendors to source, supply, and optimize the right technologies for your specific business needs.
Deployment &
Integration Services
Our experts handle seamless installation and integration of systems — from servers and networks to communication platforms — for smooth operations.
Partner Network
Avaya
Syscom is a sub-distributor for Avaya in the UAE. Avaya is a global leader in next-generation business collaboration, offering unified communications, real-time video, call center solutions, IP PBX systems, and related services to organizations of all sizes worldwide.
Cisco
Syscom is an authorized Cisco Select Partner & Provider in the UAE, providing end-to-end IT networking solutions and a wide product range for SMBs and Enterprise-level organizations.
Grandstream
Authorized distributor of Grandstream Networks in UAE, Qatar and Oman. Grandstream Networks provide innovative unified communications and networking solutions for global businesses of all sizes.
Fortinet
Syscom is a Fortinet Select Integrator and MSSP, delivering advanced, end-to-end cybersecurity solutions to protect, manage, and secure complex modern digital infrastructures.
Zycoo
Syscom is the authorized distributor of Zycoo, a leading global developer and manufacturer specializing in advanced IP Telephony, IP Intercom, and IP Public Address Systems. Zycoo is renowned for its Unified IP Communication solutions, leveraging cutting-edge technologies.
Poly
Syscom is an authorized partner for Poly, delivering advanced audio and video communication solutions. Poly’s technology enhances collaboration, productivity, and engagement across meetings, conference rooms, and remote workforces.
