Avaya IP Office Preferred Edition moves beyond simple telephony, providing a suite of tools designed for the modern, high-performance workspace:

• Presence and Instant Messaging: See the real-time availability of colleagues across the organization and start a secure chat instantly to resolve issues faster.
• Web Collaboration: Host and join web meetings with integrated audio and video, allowing for effective remote presentations and team huddles.
• Advanced Call Recording: Automatically or manually record calls for training, compliance, and quality assurance – a critical feature for regulated sectors in the UAE.
• Enhanced Mobility: Empower your mobile and remote staff with tools that turn any home phone into a professional office extension through the Avaya Workplace experience.

Sophisticated Customer Engagement

With Preferred Edition, Syscom helps even small teams deliver a world-class customer experience:

• Multi-Channel Contact Center: Support customer interactions via voice, web chat, email, and fax, all managed through a single, unified interface.
• Intelligent Auto-Attendants: Configure up to 40 sophisticated automated attendants to ensure callers are routed to the most qualified resource every time.
• Business Application Integration: Embed your communications directly into the applications your team already uses, including Salesforce, Google, Microsoft Office 365, and Outlook.
• Visual Voicemail: Manage your messages easily through a graphical interface on your desk phone or PC, ensuring no critical request is overlooked.

Why Upgrade to Preferred Edition through Syscom?

As your authorized Avaya partner in the UAE, Syscom ensures your communication platform is a catalyst for growth:

• High UC Capacity: We can scale your deployment to support up to 384 UC users on a single server, providing the capacity your business needs as it accelerates.
• Rich Collaboration: Our engineers set up the Avaya Workplace experience, integrating high-fidelity voice and video into a single app for mobile and remote workers.
• Professional Reporting: Gain deep insights into your communication patterns and contact center performance to make data-driven decisions.
• Hardened Security: Benefit from a proven, secure architecture that protects your business from toll fraud and external threats while ensuring 24/7 uptime.

Did you know? Avaya IP Office Preferred Edition supports up to 128 “Meet-Me” conferencing users, offering the resiliency and feature set required to engage colleagues in interactions that deliver meaningful results.

Transform your business with a communications platform that delivers meaningful results. Contact Syscom today, your trusted Avaya specialist in Dubai, for a professional consultation and a tailored roadmap for Avaya IP Office Preferred Edition.