The Avaya experience platform offers a comprehensive set of tools and capabilities designed to help businesses deliver exceptional customer experiences across all channels, simplifying the integration of voice, video, chat, messaging and other communication channels and create a consistent and seamless experiences for customers and employees at every level of management.
- Intelligent routing and queuing
- Self-service capabilities
- Real-time analytics and reporting
- Integration with other systems
- Omnichannel customer engagement
Capabilities to create deeper relationships
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.
- AI Speech Analytics and Noise Removal: Help agents and customers find a quicker, clearer path to resolve each call.
- Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
- Workforce Engagement tools: Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
- Automation and self-service: Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
Bring together the best of communication and collaboration. When you add Avaya Cloud Office to Avaya Experience Platform, you’ll see empowered teams providing personalized attention and immediate satisfaction to customers.
Avaya communications solutions better connect customers and employees throughout the entire journey, effortlessly and consistently, through whatever digital or voice channels they choose.
Explore all the ways you can approach creating effortless experiences in your business
