Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact centre performance and experiences.
Give agents what they need to make every customer feel like they matter most—all in a single desktop view.
- AI Speech Analytics and Noise Removal: Help agents and customers find a quicker, clearer path to resolve each call.
- Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.
- Workforce Engagement tools: Empower agents to be their best with in-call monitoring and live coaching. Give supervisors the tools they need to be effective coaches.
- Automation and self-service: Give customers the freedom to choose their experience. Reduce repetitive and routine calls for agents.
No matter the size of your customer service team, Avaya Experience Platform is a powerful cloud solution that helps create memorable experiences for today’s customers—and the employees who serve them—from any location.
Avaya Experience Platform gives you the tools to make every interaction a great experience for customers and employees alike.
- Empower employees to provide quality interactions across voice and digital channels—all in a single desktop view.
- Monitor performance analytics to help employees reach peak performance and provide feedback in real time.
- Create customer experience superstars by matching employees’ unique skills with customer needs.
Memorable Customer Experiences
Avaya Experience Platform gives your employees the power to serve customers—and understand their needs from the start.
- Connect every touchpoint of the customer and employee journey with 360-degree visibility.
- Gather customer information across departments and serve customers using CRM applications.
- Empower customers to choose self-service options across multiple channels.
Engaged Employee Experiences
To deliver the most positive experience possible, employees need the right tools to meet each and every customer request—including having contextual information available.
With Avaya Experience Platform, every employee can have their own AI-powered virtual assistant to deliver real-time information to serve the customer in the moment.
