The existing limitations within their telephony system have impeded their ability to effectively record and monitor calls, thereby acting as a hindrance to their endeavors of expanding their customer base and driving revenue growth. This setback has prevented them from fully capitalizing on new market opportunities.

Furthermore, their infrastructure’s lack of robust security measures has resulted in a series of performance challenges and heightened vulnerability to security threats. These collective issues have cast a substantial impact on their day-to-day operations, necessitating immediate remediation and a comprehensive reassessment of their technological framework. This strategic overhaul is essential not only to ensure the uninterrupted flow of their services but also to uphold the confidence and loyalty of their valued clientele.